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Total Tickets
-
Open / Reported
-
Closed
-
Avg. Resolution
days to close
-
Resolved < 7 days
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Median Resolution
50th percentile
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Reopened
tickets reopened
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SLA On-Time
closed ≤14 days
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Washing Machine open
- total in view
-
Dryer open
- total in view
-
Hot Water open
- total in view
📋 Ticket Details —
Open / Closed
Issue
City
Status
Assigned Team
Priority
Days with Team
| ID | Issue | Property | Eircode | Raised | Closed | Days Open | Priority | Status | Assigned Team | Days with Team |
|---|
Total Tickets per Month
Resolution Time
Average Resolution Time (days) per Month
Open vs Closed per Month
Tickets by Priority
Avg Resolution by Priority (days)
Property Health Score — top 15 by risk
| # | Property | Tickets | Open | Avg Days | Hi-Pri | Score |
|---|
SLA Compliance by Priority
% of closed tickets resolved within target time
Team Ticket Volume — Open vs Closed
Team Avg Resolution Time (days)
SLA Breakdown per Team — same day · <14d · ≥14d
% share per resolution band — sorted best to worst (stacked to 100%)
SLA Count per Team
Ticket count: same day · <14d · ≥14d (closed with resolution time)